Minette L.

I ordered a tallit bag & tallit clips in August, 2014. As I am in Australia, I required international shipping and received an email regarding shipping to which I responded immediately. I have asked via numerous emails when I will be receiving my order. Finally, I received an email late in September, informing me that the clips are unavailable. Despite asking if they will be becoming available, I have still only been met with silence.
The customer service has been non-existent and frustrating, not to mention the embarrassment they have caused me as I have been unable to give the bat-mitzvah present, which is now very long overdue. I have now insisted on a full refund. Let see how long it will take to hear anything...