MJ D.

I enjoy ordering from ShopPBS.org and I even like receiving regular emails from them so I know when they're running sales/specials on some of their DVDs. I mainly buy them for gifts but I have purchased a few for myself. They have occasional great deals, and the orders arrive in a timely manner. Once or twice I ordered something that was on back order, but that was made very clear early in the ordering process, so there were no surprises.

I ordered flower bulbs from this site or a related site and started receiving regular emails from Tulipworld.com. As best as I can remember (it was a couple years ago), my order came as expected--no complaints. However, after a while of not using the site, I tried to "Unsubscribe" from their emails using their "Unsubscribe" link. The "unsubscribe" has never taken effect (I've tried multiple times). To make matters worse, I've tried to use Outlook's "Block Sender" on this site, and STILL I keep getting the emails. (Block Sender works fine on other sites I use it on... just not on this one.)

I've been ordering online from Landsend.com for at least 8-10 years. They're consistent and easy to order from, and their orders arrive when expected. The one or two times I had to return something, I could take it right to a local Sears store, which was nice. What I really like about ordering online at Landsend.com is how easy it is to get assistance from a live chat. They just really go out of their way to help you find something or figure out an answer on sizing--whatever.