I bought tickets in January for a trip to South Korea in March, which of course was cancelled by the airline company due to the pandemic. They stopped customer service via phone and started sending automated emails. The last I heard from them was three months ago in June, saying they were waiting on the airline company to approve the refund request. It is now mid October, I just called the airline company and they said they refunded me in July. THREE MONTHS AGO. Which means I should've had my money back by now but Vayama is obviously keeping the money. Buyer beware! It is a scam!