While trying to switch service from Verizon to CC, reps were unable to do so leaving our phones locked for 14 days. They simply blamed it in Verizon calling them bad names. While one rep was apologetic and tried, the other ways dismissive, cavalier, and insulting. Absolutely the worst 3 hours of my life. Left the store without phone service and bitter. CC may have good rates, but they have no brick and mortar presence and sales force with little ability or concern for their customers.