Mo R.

Bought several items worth over £90+ from matalan, received delivery with only half the order being correct items and the rest were totally wrong items. Made the call to find out what happened and was told order was mixed, so i have half of someone else's order as they have half of mine. Was told i will get a refund in 5 working days, but that was last weekend and still no refund. Phoned again this weekend and was told refund is still being processed and WHEN that is complete then it will take 5 working days for the refund to reach my bank a/c.

Phone call: I made the call at 9:00am and was on hold for 10 minutes before someone answered the phone, gave the order number and was put on hold for another 5/6 minutes. After talking to someone who was a robot (very polite robot) I asked where he was speaking from and he said "Bulgaria sir).
Thanks matalan for transferring my call to speak to a robot in Bulgaria with limited English understanding (no offence to the robot).

My refund is just under £50, should i have any hope of getting it back or should i count it as charity. Either way I would advise people not to shop with matalan online, your better off going to the store and save yourself money and hassle of order mix-up's and trying to get your refund etc This was my first and last time shopping online with matalan.
Good luck