Najinder D.

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1 Review by Najinder


My family and I purchased a holiday points membership back in 2015. We never ever used it as we couldnt book when we wanted to and the resort we wanted to use. Eventually we thought we had built up enough points to book a cruise with the company as this was available. We did have a lovely trip and although it wasnt the standard we had expected it was ok. It wasnt until we got back we received an extra bill for cruise fees. We were so shocked and disappointed as we were not told about this when booking. This was the last straw for us and we decided to terminate the contract. We approached mercantile claims and the staff were lovely. They sorted everything for us and now we are free to book anywhere we like and when we like. My advise to anyone thinking of buying a holiday membership, dont. It will be the worst decision.

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