Orered a part I did not initially receive with an origional order. They said would be 3-5 business days for delivery. It has now been 10 days and I apparantly still have a week to wait for it. Ordered on the 8th and it was not given to the delivery co. Until the 15th. I have had an oven in my living room for the whole time waiting. I will never trust these people to get me any parts ever again. Save yourself the aggravation and find another parts store