I had a great experience with this site. I called to place my order and the person I spoke with surprisingly knew a whole lot about the Obagi products I was interested in. I actually found out that the Obagi Exfoderm Forte exfoliator that my dermatologist had sold me for a ridiculous amount was wrong for my skin type and dried my skin out pretty badly. They recommended I switch to the normal Exfoderm and use a therapeutic moisturizer to fix the problem and it seems to be helping. The Exfoderm Forte that my dermatologist sold me is actually for people with naturally oily skin. Seems like he just wanted to sell me expensive product he had left on his shelf. I appreciate the great customer service from this site and the low prices.