I had been using AirBnB for a few years with great success. I had a 5 star rating from all the stays I had. Then one day randomly, as I'm trying to log in and book another stay, I get a message to confirm my identity and send photos of the front and backside of my drivers license. I did and get told to wait for a response. After 64 days I finally got one. It was that there was an incident from my last stay (that they claim they could not talk about with me) but that they were banning my account. I have an email from the homeowner who said I was the perfect guest and would be welcomed anytime. Never received the email from them following up. I lost money as they charged me for whatever fee they felt like and said the decision is final. You can actually go on google and find countless other posts about people dealing with the same thing. Use VRBO instead or some other 3rd party if you can.