I booked a holiday to Lanzarote in August 2020, Due to the pandemic the flights were cancelled. I found out by chance, checking the flight info elsewhere, the holiday on the On the beach beach site was, still for sale remained available for some 10 days, no cancellation of flight, was shown on the booking confirmation.
I wanted to book another holiday elsewhere, so was pleased to receive the holiday accommodation refund 21 days later.
However the flight (Ryan air) cancelled, refund took nearly 3 months to appear. Although Ryan air made a statement that all refunds had been paid to travel operators.
I booked an alternative holiday to Tenerife.
They never told us, the accommodation was closed, we had to email the closed hotel to find we were staying elsewhere!
A total lack of communication, in difficult times granted, with disregard for customers. I would advise anyone to book their holiday themselves via the hotel direct. Cheaper generally and so much easier.
They dont like refunding money promptly.
Hi Neil, I'm sorry to hear your comments. We aim to refund hotel costs within 14 days of cancellation, unfortunately in regards to flight refunds as we need to wait to receive these back from the airline this is not always as quick as we and you would like however we do forward these on as quickly as possible once received back from the airline. Thanks - On the Beach