I have been using this company for years to make, made to measure blinds. I've recently ordered a blind, but the client cancelled. All simple. I emailed them the day after it was ordered, and received a helpful email, saying I'm sure it will be fine to refund. Then I get a ' computer says no'. I explained, but clearly they are now employing staff that would rather loose an 8 year relationship, that credit 32 pounds. And she is doggit about it. I'm most annoyed because apparently their refund policy doesn't relate to made to measure... But that's vertically all they sell!
Any way, there's plenty of other companies offering the same product. My advice, use anyone else. Blinds4u are apparently very good..