Niall H.

If Kafka invented a travel company this is it. Booked an expensive hotel... only after paying did I get an email saying all the facilities (pool, etc) closed! They claim I should have known despite the main picture advertising the hotel showing the pool etc. Info about closure hidden as part of some standard t&c for hotel, after clicking an extra drop down box, at the foot of a long page. Demanded my money back to discover customer service is an offshore call centre that doesn't give a monkey's and where you hold forever. They refuse to give details of who is dealing with things, referring to a "team" that's working on it, and denying that thye have an email address. Currently refusing me a refund despite them having separately forwarded me an email of apology from hotel about the facilities and saying that I can have a full, zero cost refund! I will update this review when resolved.

The most appalling company I have dealt with, no exaggeration. Rip off merchants that don't care, with no-one to complain to. Just don't use them.

Product arrived late and poorly packaged. Dismal instructions. Lousy product requiring lots of assembly which I could have coped with if the parts had been included... but of course they were missing. In any case the parts they sent would not Mach the tv they "guaranteed" would fit.
In short, crap, frustrating, incomplete product. Will now attempt to return. The very many negative reviews out there suggest I will get nowhere.