Nicole S.
Level 0 Contributor
1Review
2Helpful Votes
0Thank Yous
1
Review by
Nicole S.
Bookmark
Follow Nicole S.
Unfollow Nicole S.
Send Message
Share Review
Report Review
June 1, 2022
I paid a $140 deposit and scheduled to have my dog picked up on Saturday; the girl never showed up. I emailed the company and informed them that she was a no call no show. Michael asked for proof that she did not communicate with me. I sent in screenshots of me trying to message her all day with no response. Then he said they had to give her 72 hours to confirm she never showed or see if she did not respond. We are now past 72 hours and no one is responding to me. I am single mother and every dollar in our life counts. I now have to make the road trip from TX to CA with my 75 pound dog and 6 month old baby. Citizenshipper if you're reading this, please refund me my deposit!
CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2022
1 Comment
13.2K Views
1 Comment
13.2K Views
Dear Nicole, I am deeply sorry for the inconvenience and frustration you experienced with your scheduled transport. Our aim is to provide a seamless and stress-free experience, and we clearly failed to deliver that to you.
I understand how important your pet and every dollar is to you as a single mother, and I am sorry for the extra burden this has caused. We take all feedback seriously, and I can assure you that we are taking steps to prevent this kind of situation from happening again in the future.
As for your deposit, I would like to assure you that we will process a full refund for you as soon as possible. I would also like to offer our assistance in any other way that we can to make this situation right.
Again, I apologize for the inconvenience and frustration you experienced. Please email support@citizenshipper.com if I can be of further assistance.