Nicona L.

I love this site. My family has ordered multiple items from this site. We have loved everything we've ordered and received great customer service from all sellers on this site. Would highly recommend :)

BIG lack of communication! I never received my shower invitations that I ordered a month in advance. It took threatening to report them to the BBB to get a response from them through e-mail (there is NO phone number to contact them, no address, just an "online chat" that is ALWAYS offline). When they finally responded they agreed to refund the price of the invitations, but not the high shipping cost. Which was fine because they promised to send some invitations for sentimental purposes (scrapbook, baby book). I never received these. I emailed again a few times over a period of a few days and finally got an email from them that just said "They have already been sent". I ordered these invitations in February and still have not seen anything and have received a total of three emails from them since receiving my "confirmation email". The most frustrating part is the lack of communication and not having anything for my little girls baby book or scrapbook (not to mention having to call guests last minute for the baby shower because I didn't have invitations). I just really hope this is rare, but I have a feeling it is common with this "company".