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I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights
Tip for consumers:
Do not use the services of this store
Products used:
Laptop charger
Nikita P.'s review of gear-up.me earned 2 Very Helpful votes
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I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a...
Made an order on 9 October 2023 and today is 16 October 2023 and no delivery yet eventhough its...
Dear Nikita,
Thank you for your review and feedback.
I am sorry for the misunderstanding you had with our agent. We have taken steps to improve our communication with customers to avoid this misunderstanding in the future.
We provide store credits for canceled orders to avoid cancelations fees imposed by payment gateways and VISA with Mastercard.
I can see that you have already received your order and it was cleared to your satisfaction.
Feel free to reach us anytime at +971 4 223 1780 or +971 56 390 5905 should you need any help or assistance with your next purchase.
Have a great day, Zee, Customer Service Supervisor at Gear-up.me