18 months of an awful service, with a terrible customer service. Last call today was 55 minutes to cancel my contract. Charging £700 per year for a Super Fibre 100Mbps, when I had normally, in a good day, Max. 30Mbps (average). Most of the time between 0.45 and 1.5 Mbps. No access to download emails, webpages. Paying £9 plus for netflix without able to use it due to speed issues. Never reduced the price, forcing people to go to communications authority in England to complain and try to get the money back. Lost a lot of money and hours on the phone. Promising to solve the problem for over 18 months. Last formal complain on November, promised to check the problem in 22 June 2018.
Here is the email of this member: "You are just amateurs online. There is a lot of professional website offering a better service. "
The site does not please him, he has the right, but in some cases he must go to the other sites, as he mentions.