Noyan G.

What can I say about Partselect that's good... nothing! If I could give them a negative score I would.
I ordered a part for my Kitchen Aid oven on April 16th 2021 the customer service representative mentioned they would receive the part in 7-10 business days then another 3-5 business days to ship it. I called back a month later to find out the part was on backorder (the representative did not mention this at the time I ordered and only see it after I logged on so I assumed the reason for 7-10 business days was because it was back ordered) she wanted the sale and didn't give me the opportunity to source it elsewhere with a faster delivery date. So, for the past month, they keep changing the ETA for the part and I still don't have it and I cannot use my oven! I called in today (June 8th) and cancelled my order as my ETA has changed again to June 11th (for the 4th time). I understand Covid 19 had impacted lead times and prolonged delivery dates but this is unacceptable, it's been about 2 months when I was told 2-3 weeks. I can't do anything but laugh what a joke of a company!
If you need a part for Kitchen Aid or any Whirlpool appliance and you're in Canada I would suggest https://www.whirlpoolparts.ca/