Olivia S.

Professional fraudsters, stay well away and pay the extra money for a proper courier to deliver your item! We shipped a bike to France BEFORE Brexit and 3 months later has it arrived? No!
They've come up with excuse after excuse and now my expensive road bike is missing and they can't tell me the location of its whereabouts.
My bike has been to France a good 2 or 3 times now and returned back to the UK because of customs tax - even though the bike is 3 years old!
They're REFUSING to give a full refund and told us the label wasn't on the package correctly, however after 3 months of it going all over the place and being dumped anywhere it's no surprise the label isn't readable. Yet they won't take the blame for it.
Poor customer service and now I'm out of pocket, no wonder they had to take their Facebook page down! Don't fall into their trap because there's no getting out of it. Utterly disgusting company who are (and I'll say again) professional fraudsters.