I am completely and utterly frustrated with these people. I ordered the surprise box of tech on 08/05/18, after several communications with customer service i eventually received my package on 08/22/18 ( i was being told my package had been shipped when obviously it had not). By this time i had communicated to customer service that i no longer wanted the package. I was told that i should either refuse or take the item back to the post office to have it returned and a refund would be processed for me, i took the package back to the post office on the day i received and asked that it be returned. It has now been eleven (11) days since i did so and im being told every single time by customer rep that the package has not been back in their warehouse, now quite frankly, i do not trust what these people are telling me because of the lies i have been told in the past, so i am still left without the product and without my money. I will never be able to bring myself to purchase from this website in the future.