Oriel M.’s Reviews of Northbound Gear & more

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Outdoor Clothing

1/5/22

Buyer beware: if you take the plunge with this company you're effectively in your own. From their customer support - Please note that we have a 60 days policy for all our products. If you want to return the item back to us for a refund or an exchange you have to send it within that timeframe. Also, we only accept returns that are unused and in the original packaging with tags still attached.
Return cost is on you, expect no warranty or support.

Tip for consumers:
Buyer beware

Products used:
Winter pants.

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Value

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Quality

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Northbound G. – Northbound Gear Rep Over a year old

Hi Oriel, thanks for taking the time to leave a review, we're sorry to hear you weren't happy with the level of support you received.

We offer 60 days to return any product for an exchange or refund. This is to allow enough time to try on for size and decide if you like the product. If not you're welcome to return it for a refund or exchange. If there are any manufacturing defects affecting the quality we can assist with a replacement.

Please reach out to us at info@northboundgear.co if you have any more questions or concerns. Thank you!