Owen c.

Right were do I start customer service right, ring them up to cancel my account they first claimed I was one day over my 14 day cooling of period when I new I was not so there started the hard sale warning me that my tv and internet was going of and kept refairing back to what I had talked about previously in the early stage of contract could not have said it more clearly I want to cancel it took me all of 1 hour to cancel with theses people god never again 70e for freeview CHANNELS please do not go near these. Hard sale you I would have hated to been an older person and not understood what was been said to me very misleading there customer service and dont no what cancel means. And I all so during the conversation ask to speak to supervisors or managers I was put on hold then came back to me stating all management was in a "meeting" then because he just would not cancel me let me go on my way for second time I ask to speak to management then I got one were his first words was sorry it was a human error I replied wot he went on to say I was sat here listening to the hole thing going and you are with in your 14 day cooling of period. Yes I got right the manager was there all along and told the guy to say he was in a meeting lie after lie then he said look you were not charged anything. Ok but think out loud how many human errors have you done if I was outside by one day of my cooling of period I would have had to paid for a years subscription to break free of contract. Very dangerous water virgin media. I sure your not allowed to do hard sales nor give faults information about management and certainly not about the contract I was on my 14th day today and i did make the comment so someone don't know how to count to 14 well for that reason you have lost a customer and would advise people to be careful of there terms and conditions because they will turn them to there advantage when it suits.