On December 6,2017, I placed an order from this company. 4 days later on December 10, I received an email with a 25% off coupon on the item I ordered. This item had not shipped or arrived yet. On December 11, I called VV andI waited on hold while loud, repetitive music played for over 30 minutes. Since I have a JOB, I could not wait any further. I then sent an email on that same day to request the refund. On December 18 I still had not received an email response from the company. I called VV again on the 18th, and after another 30+ minute hold time, I was disconnected. On December 19, I called again with another 30+ minute hold time and AGAIN, my call was dropped. I am astounded at the lack of service this company has shown. The prices they charge are outrageous and you'd think they'd treat their customers better than this. They should be embarrassed. DO NOT PURCHASE FROM HERE! I will continue to call and email until I receive a response. I will NEVER EVER EVER shop here again. FAILURE.