Pam L.

I ordered 4 grey high back chairs and delivered on 2nd July. I emailed as soon as I opened the boxes to say 2 chairs were damaged. I sent photos and started the return process and would be sorted ASAP.

First of all they wanted me to pay for the courier and I had to negotiate with 2 companies Mano Mano and Home & Living even though I placed the order and paid Mano Mano. My chairs were not picked up until 31st of July. Yes a month later even though I contacted them religiously.

I then received 2 new chairs on 12th August to say they are below sub standard is being kind, the legs have scratches and the finishing on the material is thrown together with no standard of quality.

As of this moment I have not received the new legs which they said would be delivered today.

I have been conversing with 2 companies which is highly stressful. Mano Mano have no say how the return process is dealt with so leave the customer deeply distressed.
They had promised me compensation which is not to be completed until I receive the legs which is ironic.

I did try and return all 4 chairs but was told I would have to pay for the courier as it is not Mano Mano policy.

It is now 2 months since my purchase, I don't have quality products, I have scratched legs then has not been rectified, I could not return the items with out cost to myself, customer service by both companies has been well below par and. It one penny returned as promised.

I have contacted their Ombudsman and Trading Standards today and reported both companies.

Please beware when ordering. I have many photos and email correspondences.

I am bitterly disappointed after I had stressed about the death of my son and husband and that due to my husbands MS and having to have a minimalistic home for his wheel chair. This is the first time I had bought furniture and created a peaceful space for me and both Mano Mano and Home & Living ruined and stressed me more.

Either company has no consideration for customer service or trying to ease the stress and I have been very patient.

Pamela Laidlaw