Patti O.

I ordered five items from this company in early November. I have not received two of them which were supposed to be Christmas gifts. I have sent numerous emails to them inquiring about the status and I continue to get poorly articulated responses that basically say "a customer case agent will review my order inquiry shortly." Then, they never do, and I have heard nothing from them. Their customer service is sorely lacking, and I feel I have no options other than cancelling payment via my credit card. I would urge potential buyers to run away from this company as quickly as possible.

Approximately one month ago we contacted Window Genie Atlanta to pressure wash our home and driveway. We were scheduled for Wednesday, March 31. There was rain on that particular day and a service man contacted us to say that they would not be able to come due to the weather. They said that someone from the office would be in touch that same day to re-schedule. It is now April 8 and still there has been no contact from anyone. How does one operate a business in this manner? This company clearly demonstrates gross incompetence and negligence on the part of its employees. We would never work with this company again.