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It helped me some with joint pain but I think quality Tumeric and Curcumin was just as helpful. If you order the $19.99 kick start online they will automatically send you refills and it's not $19.99... it's $90.00! So if you want to just try for 19.99 call only! Something they "don't make very clear online... I had to send back and wait for refund...
Tip for consumers:
If you want the $19.99 starter .." CALL ONLY ". or you will be shipped more for $90.00 which is the regular cost.
Products used:
Relief Factor
LIGHT IN THE BOX HAS REFUNDED ALL OUR MONEY FOR A PRODUCT THAT STOPPED WORKING AFTER 40 DAYS. THANK YOU FOR STANDING BEHIND YOUR NAME! 5 STARS!
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I only rated this a 1 because it's one those "try it and while you are, we're packing the next...
This is Customer Service Supervisor from Lightinthebox. As for your case, I need to do some explanations firstly.
First of all, we sincerely apologize that your order has passed the 30-day warranty. Based on our return policy, we can only accept the return or exchange request if the item has quality problems within 30 days from the day of order delivery. You may refer to the link below for more information of our return policy:
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Your order was delivered on May 23rd while the problem was reported on July 29th. It was over 2 months. In this case, we are unable to accept any return/exchange request due to our policy. We could not seek any compensation from the supplier for you after the warranty.
Furthermore, please be advised that even though your order did not pass the warranty, we still needed your cooperation to return the order back firstly. Normally we will test the returned product and find what caused the problem. Then we can use the unqualified product to seek a full compensation from the suppliers for you. Hope you understand it.
As customer service, we do understand your situation as we also encounter this in our daily life, but would you please also kindly understand that we also have our working principles in our company. We did want to help you on this problem but we are really sorry that we have no right to handle your case as per company policy.
However, I truly value you as our customer and do really want to help you. So I talked to our manager and tried the best to apply for a Better offer for you:
We will arrange a full refund USD 73.49 for you immediately. And to save your time and energy, there’s no need for you to ship the item back. Please understand it is a very special offer only provided for this time.
Your kindly understanding and cooperation are highly appreciated.