pat z.

I contacted Ply Gem in August regarding 2 lites of my 5 pane bow window that are leaking. This window was purchased from Spectrum Door in 2002 with a 30 yr guarantee I was finally able to make contact with him on sept 8th, he requested I send him pics of the problem. I reached out to him as I have heard nothing since 9/17, he has said the windows have been ordered and are looking around 10/16 for replacement. My annoyance is that he has told me only the windows are under warranty and I have to pay $240.00 for labor. This is ludicrous I spent a lot of money for these windows and feel this is unjust as I was told this was the best company and it certainly appears they are not supporting their products. If the other 3 lites start to leak as a result of the replacement I am looking at almost $750.00 to have them repaired. Their customer service is very rude although the first person I spoke with Jamie was very polite and helpful. I would never recommend this company to anyone.