I purchased an expensive goalie bag ($356) and a couple of lace tighteners. When I got home I noticed a charge of $85 was added and charged on my bill. I called to report the error and the clerk seemed very nonchalant about the issue, almost as though he knew it was done on purpose.
When I returned to the store to receive my refund the assist manager "Liam" was deadpan...
I felt obliged to tell him that it was common courtesy to offer an apology when an error like this occurs. I didn't get the feeling he could give a damn about my advice.
Theirs an atmosphere of "slimy used car sales practices" blossoming amongst the staff... BEWARE! Caveat Emptor!