My daughter graduated from Cal Poly and before she left town for a new job, she had made a Friday, 8/6/202, appointment for nothing but an oil/filter change in our 2004 Highlander. After the oil change, her car was given an unrequested "our multi-point inspection." Customer #81876; Invoice #TOCS41899; DTD 8/6/2021.
A scary, "IMMEDIATE ATTENTION" list was presented to her: Cabin Air Filter, $55.44; Valve Cover Gasket Kit, $557.72; Air Cleaner (filter) Housing Assy, $1,118.92. Not being familiar with what was going on, she called me. I told her to refuse everything, pay for the oil, and get out of there. Also, send me copies of the everything they gave you. The originals went in the car's folder with her. The copies were sent by phone. Suspecting nothing was wrong with the oil change I got the copies Friday afternoon after the trip.
BAM! Right in my face. THEY PUT THE WRONG OIL IN THE ENGINE. By then the car had been driven about 300-summertime-miles in heavy traffic.
My first call Friday was to the 'Advisor' Diana Jimenez - unavailable. I called Saturday morning, no managers available, and gave the message to a clerk. Monday morning, I called as soon as they opened. No managers. I got on their 'Help Box' and typed a warmed-up message. The next day I received a call from a Mr. Gavin Buckhard who said he resolved problems when the General Manage (?) is not available. A real BS Artist. Oh, how he was going to take care of the problem of the wrong oil that could cause engine problems.
They would call the dealer in the town where the car is now located and arrange to get new oil in the car. Now it's 8/18/2021, 12-days after the wrong oil was put in my car and nothing has been done on their part. Never an offer to give a refund. The oil has since been changed in its new location, arranged by my daughter.
There is one nagging question. Why did they put the wrong, thinner-oil, that will leak in older cars like my car and try to sell my daughter the $557.72 gasket kit for leaks when there were no leaks yet? One dealer employee I spoke to offered there was a Bulletin about the oil, but there was NO bulletin. Check Toyoto.Com and see.
I have seen this happen many, many times to unsuspecting and naive kids and soldiers. Cal Poly parents need to be ever watchful over their girls. The girls need to question everything, believe no one unless it is a well-recommended shop.
There are alternatives to good car care in San Luis Obispo. Check around. Toyota San Luis Obispo? Run away!