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So sorry I ever placed an order with Vancaro. I didn't have a good feeling about this company in the first place but placed the order as a favor for my nephew. He wanted to give the ring to his girlfriend on her birthday which was last Saturday, September 26,2020. The ring never made it (still in customs - 16 days now) he passed away on Tuesday, September 29,2020. Emails, phone calls all go unanswered and texts messages receive the same genaric response.
P C.'s review of VANCARO earned 16 Very Helpful votes
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I bought two rings. One was way too bulky for my finger so I asked to return it. They took the...
Hi,
We are so sorry for the delay caused to you. The original package was held at the customs, which is a rare situation. Once the issue was spotted, we contacted you immediately and offered a new package. It shows that your order has been delivered on 2020/10/16 at 9:13:00.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com