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What a piece of crap of a company. On March 27th, I booked an overpriced apartment to enter on March 31st to stay for April and May and got charged for the full month of March as they only offered monthly contracts for this property! No joke! They make it very easy to rent and pay apartments that you did not use retroactively. Cancelled the booking as soon as I realised but €2,300 thrown away, just like that. Great business model, Uniplaces! When you try to reach them, OF COURSE there is no phone number to be found anywhere. BE VERY SUSPICIOUS OF ANY BUSINESS THAT AVOIDS PHONE INTERACTIONS WITH CLIENTS AT ALL COST. Instead, they make you file an online claim and all I got was an email exchange where some (likely underpaid) customer service agent proceeded to explain that it was all my fault for not reading the conditions. What a beauty. Avoid Uniplaces like the plague, people! Lots of local rental platforms use this site for their ads, so I suggest you search for local platforms in the country / city you are visiting before heading to Uniplaces. It can save you money!
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Hello Pedro,
We are sorry to learn that you are not satisfied with your experience.
We invite you to check in our website, when you select your desired accommodation, you can find the type of contract and payments information during the booking process and at the check-out page.
Our main goal is always to help our tenants and landlords by offering complete information, while upholding our policies when they need to be applied.
We regret you couldn’t enjoy your booking this time and we’ll keep working to offer the best accommodations and always strive to do better. In order for us to offer a detailed and precise assistance, our complaint process is handled via customercare@uniplaces.com, and we'll always be available if you have any additional questions or comments.
Kind regards,
The Uniplaces Team