, I have been waiting 4 months for a £10 refund. I have sent the parcel back twice, the first time it came back after a month with a (not at home) sticker on it, i have sent 2 proof of postage certificates to them all they keep on saying to me is they have not recieved anything.The second time i sent the parcel back i used the freepost form they sent me and they still say they have not recieved it.