Dishonest staff and deceiving practices make this a company that you NEED to steer clear of! Lied to me regarding wait time and features of an espresso machine purchased at full price - then during the MONTHS of waiting, the price dropped by $500, i requested to cancel my order and reorder with the new price (because they wouldn't honor the sale price - even though i had waited 6 weeks at this point and contacted them multiple times) - they did not allow this and told me i would receive a 40% refund charge (for a $1,799 espresso machine). These people are absolutely criminal.