Peter P.

I ordered over $1000 worth of trees in February, 2 of the trees never grew and I'm pretty sure they were dead when I got them. Now to replace them I have to pay an additional $40 and that is without purchasing the 1 year warranty. I think this is bad customer service.

I refinanced my home loan in 2019 and the company sold the loan to Caliber. Over the past year as interest rates were falling I contacted Caliber twice through their website about refinancing at a lower rate but never got a response. I recently talked to another mortgage lender and started paperwork for a refi with them. Caliber sent me an email after receiving a payoff request and asked me to get a refi quote from them. I was reluctant but decided to go ahead and supply all the information they requested (which they already had). I got a quote very quickly, for. 25% over what my current mortgage was, and 1.25% over what the other company was offering. I wrote back to Caliber and told them that the offer was not only stupid but insulting. Their reply was that I should contact their refi dept. with any questions. I replied that this reply was just as stupid and insulting. My latest reply from Caliber was to tell me what my payment amount for the month was and when it was due. Automation can be a useful business tool to stay profitable and up to date to your customers needs. This is just another example of a service based company providing poor service because that's the most profitable business plan for them. They will not receive any more business from me and I don't recommend doing business with them.

I used to donate to the Red Cross whenever they called and asked. The last year I made a donation by check, I was called the day after I was 1st contacted and asked if I sent the check. I was asked 2 more times during the same short phone call.

The next time I was called I wasn't working so I told them I could not donate. They asked if they sent envelopes and pamphlets if I would distribute them in my neighborhood. I agreed to do that. The pamphlets and envelopes arrived and I discovered I would have to provide the postage for all the envelopes, which I did. I was contacted a few days later and questioned as to whether I put out all the envelopes and then asked to go back to the neighbors that didn't respond and ask them why they didn't. This ended my relationship with the Red Cross and I will not become involved with them again in the future.