I preface this with it's all my opinion & best of memory: I used to rent 2 to 4 movies a week from Redbox. Now I get the majority from the library or Walmart $3 or $5 bin.
Back when there were several movie box companies & it was a $1 per night (about 2010-2013).
If they messed up, they went ABOVE & beyond to make it right. IN MY OPINION ALL THE FOLLOWING
As they now control probably 95% of the rental market.
If they goofed yor bill & WAY over changed you, it was refunded & free movie movie code.
When they sent you to the wrong box location, give you a choice refund $1 & free movie code. Etc ABOVE & beyond what is called for.
Then
They turned to JUST free movie codes that expired. To avoid giving your money back.
Then became stringy with those.
Then without notice that I remember getting, (probably micro print somewhere)
They changed 1000 points to 1500 to get a movie. I found out when I got hit for 1500 instead of 1000.
Now
They falsely Advertised 5x points any rental, but give you none. I'll save the email.
12/28/18 through 12/31/18. On 12/29/18, twice I clicked the email, both times 0 points. So I deleted it & called.
They apparently don't care & said "ok can I do anything else for you?" They hadn't done anything.
Don't use redbox, I wonder if they're headed towards bankruptcy?