Rachelle H.

Booking our trip to Vegas has been a nightmare with this company. A deal came up on their website stating that with booking came 2 show tickets. I even called the customer service rep over the phone before I booked the deal online to confirm that my booking came with the 2 tickets. Now a month later, (4 voicemail messages and 2 emails) I have been informed after I booked our trip that my booking DIDNOT come with the tickets and I paid extra money for the trip expecting the tickets. Of course, I can't get my money back and book with someone else, and they were NOT willing to help me out. SO FRUSTRATING, especially when I talked to one of their members over the phone before I booked and he said I would be getting the show tickets.
AWEFUL CUSTOMER SERVICE! WILL NEVER BOOK WITH THIS COMPANY AGAIN, and I will make sure I let others know of this!