rainier b.

Beware, think before you purchase from Gear-Up.me

Yes, they have hard to find items, but beware, specially people from outside UAE and from the neighboring gulf countries, because dealing with them is purely at your own risk, like what they have mentioned in their website.

Let me tell you my experience.

This is my second time purchasing at their website, the first purchase was no problem. Yes I have received my items in good condition. So I decided to purchase the second time, but the second one, revealed me their real identity. I bought from them a SSD, to cut it short I received it dead. I email their support team for several times but nobody answered, until I vulgarly write a comment on their facebook.

And the first email I receive from their support is this;

"We have not received your emails as they are classified as spam, because of the gmx.com domain." From: *******@gear-up.com"

The Email you use to create account with them are classified as spam! How come!

Second is, I have notice on their support email, there is no person's name in the signature line. You don't know the person you are dealing with, means that you might be dealing with several persons.

Third is, the items that they send are not tested and quality check, as what them have mention in their next reply:

"Please note that we are not the manufacturer of the product and we have no influence on quality of the products" From: *******@gear-up.com

Fourth, when you agreed to send the defective item to them, at your own cost, this is what they will reply to you

Send it to:

Gear-up.me
Orynx General Trading
Cargo Village
Dubai
050 394 50 26

And again, like in the email, no person is responsible to receive my shipment.

I ask them, "whom should I send the consignment, for security purpose?", and here what they reply to me:

"We do not know who in our office will receive the package and not sure how is it connected to security? You can consignee it to Mr. Michal if you like" From: *******@gear-up.com

Is this a correct reply during this kinds of problems, or simply they don't care!

And to finish this, there is no direct line to contact with them in cases like this.