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Rebecca W.

New Jersey, United States

Contributor Level

Total Points
80

1 Review by Rebecca

  • Patio Living

5/2/22
Verified purchase

I would never order from them again. I ordered 2 chairs August 31 2021 (approx $643) and was told 14-16 weeks. Long but I took it figuring places had supply chain issues. By April they had already pushed my "possible" ship date a 4th time. Each month the same thing. Last they told me it was supposed to be shipped in mid-May. I had also checked in with them by email and call and was always given the same story—"it's the vendor." I didn't give them the chance to push it again. I contacted my credit card company to dispute the charge for goods that were charged in full over 8 months prior but that had never shipped. This got the ball rolling with Patio Living and I told them I wanted a full refund (to my credit card—no restocking fee since I've never received anything). I got my full amount back within a couple weeks of the credit card company contacting them. They had to send me a check since I used Apple Pay.

Tip for consumers:
Typically people were charged a large restocking fee for returns even if you never received the item I was reading here. I enlisted my credit card company to ensure that didn’t happen to me. If I had seen this site before placing the order, I never would have used Patio Living

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