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Rhiann G.

1
Level 1 Contributor

Contributor Level

Total Points
272

3 Reviews by Rhiann

  • Floryday

4/7/17

The dress I ordered from Floryday was garish and cheap looking. It looked quite different from the picture. This is irrelevant- it was trying to return it that was a nightmare. I do a lot of online buying, confident that most sites have a great return system if required. I rarely make a return.
Getting a return address was difficult. Emails went back and forth with Floryday trying to convince me to keep the item because return postage would be too expensive for me. They offered 50% off another item if I kept the first. I wasn't interested and was now determined to return the dress. It had become a matter of principle. It wasn't until I raised a dispute with EBay and PayPal that Floryday supplied a return address and agreed to refund my money. It cost me about $12AUD to return it, which I was happy to pay. Eventually they refunded the full amount but it shouldn't be so hard. A similar thing happened to a friend with Floryday and neither of us would ever shop with them again.

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Floryday F. – Floryday Rep

Thank you for your sharing.

We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

  • Book Depository

4/5/17

I have bought many books over the years and have never had a problem. Great price, free shipping to Australia and world wide.

  • Birdsnest

4/5/17

You can't go wrong with Birdsnest. Easy to deal with, lovely clothes, prompt postage and easy no fuss return system.

Rhiann Has Earned 32 Votes

Rhiann G.'s review of Floryday earned 32 Very Helpful votes

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