Richard I.

The mattress we purchased is fantastic - if you want a quality mattress then yes, I'd recommend MattressNextDay.

The service however - absolute disgrace. Don't offer select day or time slots if you can't keep to them. We selected a specific slot on a specific day that we knew we would be there for the delivery - we're moving into a new flat and aren't there most of the time yet.

3/4 of the way through the selected time slot we get a phone call to say they can't deliver because they messed the labels up and don't know which mattress is ours. That should not have been something we were told at that point - that should have been sorted beforehand.

They then asked if they could deliver the following day - we said no, nobody would be around for the delivery. We arranged for delivery the following week (which is already bad by any means, having to delay moving for a week because of this ridiculous mess up).

We then received an email the following day that the mattress had been delivered. The driver had signed for it themselves, and literally dumped the mattress on the doorstep. We specifically said no to delivery that day, yet they decided to deliver it any way and just drop it on the doorstep even though clearly nobody was in. The flat is the other side of town and we were busy all day - thankfully we managed to find someone to go round for us and put the mattress in the flat, but that delivery service was absolutely disgraceful.

Will not use this company again myself. The only reason this is not a 1 star review is because the mattress itself is great - but I don't feel that qualifies 3+ stars, as the company/delivery itself was a disgrace.