Rich B.

These people are the absolute worst in customer service. They will put you through painfully frustrating hoops to try to get your card activated. I've been trying to help my mother who is a senior with bad vision. They won't offer assistance if an customer has another person on the phone trying to assist. It's been at least 10 calls (connected. Not to mention over 100 dial attempts to call), and still have gotten no where with these folks other than they need some other form of verification faxed to them after already having had sent them what they requested previously. They don't give a damn because their default excuse is that they are handling millions of accounts. Obviously they don't have anyone competent enough resolve issues.