I have had multiple problems with them. I've had service for 30 years. My first run in was UVerse. I canceled service and they continued billing for 2 months. I was out $600. I contacted them and they said they never received the equipment. I gave them the warehouse ref number to show that they did receive. All good check on way even gave me check number. No check. 14 calls later and still no money. Each time they said they fixed and money on the way. My wife said they just are trying to wear me out and I'll just give up. She was right. I got tired of wasting 3 hours each time trying to rectify their stealing from me. Second problem. My wife and I had watches with lte service. I had mine for 2 years and hers 3 months. I would miss important calls from my watch number and didn't understand. I tried calling my number and got a message ' You cannot complete call because the voice mailbox is full'. Hold on My watch doesn't have a mail box. Tech said the same thing. This happened 4 times and 4 times AT&T fixed it. Well here I am again, no service. I'm paying $30 month for 2 watches with no service. I get so tired of always calling in and wasting time on the same old thing. I've paid for how many months with no lte service on my watch. I called in to cancel service on both watches and they try to gloss over it like it's nothing. They ask if I really want to cancel. I said sure, I save $30 a month for the same service which is ZERO. I couldn't give my watch number out anymore because I was getting too many complaints that they couldn't get through. 30 years of being a customer and this is how they treated.