rita r.

One month to receive an outdoor furniture set that was supposed to arrive in 5 days.
Another month to have someone pick it up as the set was damaged.
Endless, and I mean endless frustrating hours on the phone struggling to get the arrangements made.
The Shop.ca staff did their best, and I thank them for their efforts, but their hands are tied as all arrangements must be made through the distributor.
Shop.ca is merely the middleman, with no authority or ability to make anything happen should something go wrong.

If anything goes wrong with your order, don't expect anything from Groupon other than pithy, placations, and useless "we're so sorry you're experiencing problems".
"We're happy to offer you a refund" is not service, it's an exit strategy.
If anything goes wrong, you're on your own.