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I purchased my necklace before they changed their URL from mynamenecklace.com to myka.com. This was also before they had changed their return policy which states that after 2 hours you will be charged a 30% restocking fee. I ordered a necklace on a Sunday at 8:21am (CST in the U.S.) for my wife with my kids' names on it just to realize that the shipping date on the necklace wasnt going to be on time for her birthday. I had fwd the email to my daughter but then she had pointed out to me that the shipping date was after my wifes birthday. After being made aware of this I canceled my order the exact same day Sunday at 6:37pm (CST in the U.S.). This place is located in Tel Aviv Israel and they are 8 hours ahead of CST time zone. When I placed my order is was 4:21pm on a Sunday. When I canceled my order it was 2:37am Monday morning. I am aware that Sunday is a working day in Isreal but I find it hard to believe that anyone even did anything with my order from the time it was placed until it was canceled. My order probably wasn't even looked at before I canceled it. Either way mynamenecklace AKA myka still charged me $100 for my cancelation. Trust me when I say this isn't the caring compassionate company that they portray themselves as. I get the aspect that they are a business and if they didn't make money they'd be out of business but they could care less about anyone as a customer and are too greedy to see past their nose. If mynamenecklace see's my review i do not want my $100 back as his isn't about the $100. I want everyone to know what kind of business you are running and to make those that are considering purchasing from you to potentially re-evaluate who they are spending their hard earned money with.
Tip for consumers:
Do not do business with these people
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Dear Robert,
Thank you for reaching out and bringing your case to our attention.
First I would like to let you know that we are a global company with offices and warehouses over the world. That's why we work 24 hours with shifts.
Our Return and Cancellations policy is still the same seen on site, this meaning that in between the time your order was placed and then cancelled, more than 19 hours had passed, so your order had already started being designed and in production, that is why the 30% Restocking fees were charged. Kindly note that we produce custom-made and personalized jewelry.
We are really sorry you had this experienced but before you finish placing an order, you confirm that you have read our Company Policies and agree to them. I can also see on our system that different options for your order were offered so you could avoid the cancellation fees, but the cancellation still proceeded.
All in all, we sincerely apologize for the inconveniences caused and once again thank you for your review, we will be taking it in consideration,
Wishing you the best
Custom Care Team