Our first purchasing experience with JM Bullion was disappointing on many levels. The shipping was slow, the shipping box damaged, the metal bar was lighter in weight than advertised, scratched and nicked. Their customer service indicated although light on the weight, it was still within the "margin of error" and the imperfections are expected with cast products. We were hoping for a better product on the initial transaction - first impressions tend to have a lasting effect and dissuade the buyer from future purchases,