Company charged me $679 for my 2 night Hyatt stay. When I arrived, the hotel did not have the funds so I called Reservations.com. While I was looking up my booking ID, the agent hung up on me. When I called back and spoke with another agent, the agent could not understand my issue - could not comprehend the basic conversation. The hotel was kind enough to call Reservations.com and was given 3 different rates for the room. The room charge with Hyatt was really only $498. I had to dispute the difference with my credit card. Do not EVER use Reservations.com unless you want to get ripped off.