robh554

Rob H.

Contributor Level

Total Points
80

1 Review by Rob

7/22/21

I purchased a sale item online, and didn't receive my confirmation email initially, although I did get one at the time. I was concerned my order hadn't been placed, so I called customer service to see if it indeed go thru. They said, yes, everything was fine and supplied me withy order number. One day later, I receive another email saying they made a mistake, inventory is sold out your order is cancelled. And that's it. No attempt to rectify the issue. I called customer service again and they said the same thing. No inventory on that specific item, if you'd like to buy something else feel free. A reputable company will fix their mistakes, and at least offer a different model at the sale price, even if it's the better model. Princess Auto clearly could care less about their customers. I won't be shopping there any longer.

Tip for consumers:
Go in store if you have to, otherwise go somewhere else.

Products used:
I didn't get any products, order cancelled outright.

Service
Value
Shipping
Returns
Quality

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