roderick m.

Pet Air Carrier (PAC) was to ship my pets from New Orleans, LA to Milan, Italy. I was originally quoted $2300. After a few details were changed I was re-quoted by PAC's owner at $1250. He stated this was a ball park total. I prepared everything for shipment exactly as instructed by PAC. I emailed PAC all the required documents to make sure everything was prepared exactly the way it was supposed to be. An agent told me everything was in order. They shipped out of NO, LA on 13 April 2011. Their first stop was Atlanta where they were taken in to custody by PAC. PAC called and told me everything was in order, and that the cats would be on their way to Frankfurt. PAC had all the documents the cats would need in order to process in to Europe. In Frankfurt, the cats were stopped by the veterinarian because a specific shot record was not included with their documents. The record wasn't included because PAC never told me it was required, and because PAC didn't notice the missing record when they had the cats in Atlanta prior to travel. The vet stated the cats would be sent back to the USA without the proper record, and the owner, told me that I was responsible for this mistake. The owner also stated I would be financially accountable for this trip. I did not feel comfortable continuing to do business with PAC due to their unprofessional and incompetent behavior. I retrieved the appropriate record from my cats' vet and had it delivered to the vet in Frankfurt. The cats were delivered to Milan a day late. The party responsible for picking up the cats made a trip to Milan on the scheduled date for pick up. They had to make a second trip the following day. I had to pay for those trips. PAC charged me over $1600 for their services. They did not complete business as planned. At no point did they offer to reduce the cost of their services. They never accepted responsibility for not completing the job. They charged me $400 above their quoted price.