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rof1

Ro F.

1
Level 1 Contributor

Contributor Level

Total Points
249

3 Reviews by Ro

9/11/20

I was so happy to find a company that offers quality essential oils, fair prices, and easy ordering. While I was pleased with doTerra and Young Living's products, I do not like having to sign up or become a member in order to order or in order to get a certain price. I really dislike gimmicks. I have been very pleased with Plant Therapy products, their great website, and the ease of ordering.

9/10/20

After seeing an ad on facebook, we placed an order for several things, and ordered a little more than planned in order to take advantage of the deal offered, which was to get free products by ordering a certain dollar amount worth of other products. Well when we received the order, one of the products (a powder cleaner) exploded all over the rest of the order. The box of items was a mess. Additionally, a spray bottle of cleaner did not spray...(maybe clogged from the exploded powder?). I immediately called customer service, surely expecting them to make it right, particularly being new enthusiastic customers that thought we found a new company to love. The customer service person said that they could not ship out replacements because the shipment would be too small and not in line with their environmental philosophy. So they offered to give us credit for ONE of the ruined products to put TOWARDS OUR NEXT ORDER and would not do anything about the other ruined product because it was a free item that we got by placing the minimum order. What? First of all, what if I don't want to place another order? I just have to eat the cost of the product I lost? Secondly, the "free" item was because I purchased a certain amount, so I am entitled to get that product as well. Furthermore, my order was a complete mess; all products AND the floor had to be cleaned up. Why should I be out 2 of the items I was supposed to have? This was an unacceptable response and handling of the situation. I understand their ‘green' philosophy but when a mistake happens, do what you need to do to make it right to the customer and make that the priority over your otherwise noble environmental goals. The ruined items should have been replaced, INCLUDING the "free" item since I built my order up in order for my purchase to qualify for the free item. And this is all in addition to the fact that I had to spend some time cleaning up all of the other items (and the floor) from their mishap. I asked the customer service rep if a supervisor could please call me back so I could speak to someone else about a resolution and she said yes but no one ever contacted me. VERY unhappy with the Grove and their lack of customer respect. I will not be a future customer and will share my negative experience with others.

lizw235
Grove C. – Grove Rep

Thanks so much for taking the time to share your experience with us and our community, Ro. This is certainly not the experience we want for our community members to have. We aim for efficient and thoughtful shipping practices and are saddened to see that we missed the mark. Please know that when you reach out and bring damage feedback to our team of Grove Guides, this information is shared with both our warehouse and the carrier for training purposes. We would love the chance to review your experience and make sure that the proper credits were added to your account. Could you send us an email at reviewsupport@grove.co with your Grove information — we'll be happy to help!

Best,
Team Grove

1/30/19

Pay attention to the overwhelmingly negative reviews. There is a reason! This company is not operating in good faith. Clearly they find reasons to not adhere to the original quotes given for books. As a business owner myself, I understand you are in the business to make money but you don't rip off your clients as a standard operating procedure. There are too many people, including myself, with a similar experience, where they are informed that they will be getting less than quoted for a book because of some bogus excuse. They count on the fact that clients won't want to deal with having to pay to have the book shipped back and will just take the substantially lesser amount. I will not do business with them anymore and I hope their business does not last since they operate dishonestly.

andrews544
Andrew S. – Textbook Maniac Rep

I'm sorry you had this experience. If there is damage to a book we receive, we do have to adjust the price. We can always send you pictures of the damage we see. When we offer a price, it based on the book being in at lease Good condition. So water wrinkling, staining, missing items, ect would be deductions. Thanks

Ro Has Earned 9 Votes

Ro F.'s review of Textbook Maniac earned 6 Very Helpful votes

Ro F.'s review of Grove earned 3 Very Helpful votes

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