After seeing an ad on facebook, we placed an order for several things, and ordered a little more than planned in order to take advantage of the deal offered, which was to get free products by ordering a certain dollar amount worth of other products. Well when we received the order, one of the products (a powder cleaner) exploded all over the rest of the order. The box of items was a mess. Additionally, a spray bottle of cleaner did not spray...(maybe clogged from the exploded powder?). I immediately called customer service, surely expecting them to make it right, particularly being new enthusiastic customers that thought we found a new company to love. The customer service person said that they could not ship out replacements because the shipment would be too small and not in line with their environmental philosophy. So they offered to give us credit for ONE of the ruined products to put TOWARDS OUR NEXT ORDER and would not do anything about the other ruined product because it was a free item that we got by placing the minimum order. What? First of all, what if I don't want to place another order? I just have to eat the cost of the product I lost? Secondly, the "free" item was because I purchased a certain amount, so I am entitled to get that product as well. Furthermore, my order was a complete mess; all products AND the floor had to be cleaned up. Why should I be out 2 of the items I was supposed to have? This was an unacceptable response and handling of the situation. I understand their ‘green' philosophy but when a mistake happens, do what you need to do to make it right to the customer and make that the priority over your otherwise noble environmental goals. The ruined items should have been replaced, INCLUDING the "free" item since I built my order up in order for my purchase to qualify for the free item. And this is all in addition to the fact that I had to spend some time cleaning up all of the other items (and the floor) from their mishap. I asked the customer service rep if a supervisor could please call me back so I could speak to someone else about a resolution and she said yes but no one ever contacted me. VERY unhappy with the Grove and their lack of customer respect. I will not be a future customer and will share my negative experience with others.