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Rolane O.

Contributor Level

Total Points
80

1 Review by Rolane

  • PortraitPuzzles

1/12/22

After receiving a puzzle you gift at Christmas we were quite impressed. As avid puzzlers we have several friends we wanted to send a gift to. After placing an order which I thought I had deleted I went on to place another order.
When I reviewed my order I did not see that the original one had not been deleted. When I received my confirmation via email I saw that the price was double. I am mediately sent them an email after trying to find a phone number to cancel the original order They said it was too late and I'm saying it was within 30 minutes of the order. But it wasn't too late for them to have already withdrawn the money. And they said they couldn't cancel an order that was personalized but I thought that was what puzzle you was all about all of them are personalized right? Anyway I feel like I've been scammed and robbed and I would never ever recommend them to anybody

Tip for consumers:
Idk

Products used:
Personalized puzzle

Service
Value
Returns
Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Hi Rolane. I'm sorry to learn about your disappointing situation. This isn't the service you should expect from us.
After searching for an order in our system using your first name, I wasn't able to find one. Could it be that you ordered from another company?
If it is Portrait Puzzles, please contact me and we'll get it resolved.

Jay
jmcnamara@portraitpuzzles.com
608-796-1124

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