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Received a dark green umbrella instead of the ordered grey one and have been unable to get the company to even respond to my issue. As requested, i have filed the exchange request by email with photo proof, which was acknowledged by automated response. Nothing since. Chatted via the chat function with josh, who said he informed the warranty department of my issue too. Two days and counting. Will now dispute the charge with my credit card company.
Tip for consumers:
be mindful of the awful customer service
Products used:
nothing
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